FAQs
General
Who is Djubo for?+
Djubo is a product for accommodation providers of all types from homestays to independent hotel chains. The product can be used by hotel sales desk managers, hotel owners, hotel managers and hotel front office executives.
How easy is it for me to stop using the system?+
Just stop paying and export your entire voucher database onto a user friendly excel file. Write to us at info@djubo.com for any help on this.
Why do I need a channel manager for my hotel?+
A channel manager will allow you to implement your revenue strategy with greater ease. It will also allow you to manage your room inventory on multiple channels simultaneously. While most channel managers need to be updated manually, Djubo manages all your channels in an automated manner to save you time and human resources, while maximizing your revenue generation capabilities.
How does my hotel property benefit from Djubo?+
Djubo helps you reduce time spent on managing room inventory on various channels and ensures that at a given time maximum inventory is exposed on all channels, thereby maximizing revenue, minimizing expenses and streamlining your sales desk. Learn more about benefits of Djubo.
How can I start using Djubo?+
Click here to get in touch with us, start with your demo and subscribe to a payment plan as per your convenience.
What kind of support do I get in case of any queries?+
Our team is always available to assist you with any query or technical difficulty you might have. To get in touch, simply write in to info@djubo.com or give us a call at 1800-300-077-87
Distribution Channels
Which channels will I get by using Djubo?+
The complete list of our online distribution partners is available at www.djubo.com/distribution/
What if a distribution channel is not covered by Djubo? Can we introduce an online distribution channel manually?+
Although you cannot manually add an online channel manager, our distribution partners constitute almost every major and minor online distribution channel in India. This list is growing gradually and we intend to cover all major online distribution channels across the globe.
How many days of booking can be managed at a time through Djubo?+
Technically you can manage room inventory for an infinite period to OTAs, but the individual hotel listings on individual OTAs are governed by OTAs and listings need to be open to accept inventory for such a period. Typically OTAs only accept inventory for the next 12 months. You can insist and get it opened for a longer duration but that negotiation happens between the hotel and OTA directly.
How will it impact the pricing if I want to be connected to more channels in the future?+
We are continuously working on introducing new channels into Djubo. You do not have to worry about paying additional fees to have additional channels. They will automatically be made available in your console.
Can Djubo connect me to a channel that might not be in the list?+
As of now there is no provision to introduce a 3rd party online channel. But you can send in your request and we will keep it under consideration during the next update.
Technical
What kind of service support can be expected?+
You can get in touch with us through email anytime for any query. We also offer telephonic support in case users are facing any difficulty with the service.
What features are being planned for the future?+
We are adding an entire SAAS based website management tool and an integrated Direct Booking Engine tool with built in payment gateway integration.
Is my data secure with Djubo? How?+
Absolutely. Data privacy and protection is a top concern at Djubo. We use encrypted servers to maintain individual databases. Additionally there are multiple redundancy servers that maintain an encrypted backup of your data in case of system failure.
Do I need to install any special kind of software for Djubo?+
Absolutely none. Djubo is entirely cloud-based and accessible from a single login through your web browser.
Are there any specific system requirements for Djubo to function properly?+
Nope. Any system capable of running any modern web browser can run Djubo. All you need is a personal computer and an internet connection.
Pricing
Are there any long-term pricing contracts?+
No long-term contracts. Just make an online payment and start using. Stop paying and breakup the arrangement. **
What types of payment do you accept?+
We accept online transfers via RTGS/NEFT. Contact us at info@djubo.com to know our account details
Get in touch for a free demo today!